So we all know that Southwest Airlines is famous for there great customer service that they try and provide to their customers. Well I saw a video of one of there Operations Agents, Joe Perirra, working a delayed flight from PHX (Phoenix, AZ) to AUS (Austin, TX). I think that Joe went way above and beyond to entertain the Customers on this flight.

The video is a bit long with a run time of 20:35, but if you got some time to watch, it’s well worth it. So now when I talk about customer service, this is what I am talking about. Get it now?