Kevin Murray (claystorm) wrote,
Kevin Murray
claystorm

I think its going to be time to pay hardball with Verizon again...

It seems to never fail. I have questions; Verizon Wireless does not have answers, or just answers with something that is not even related to the question that I asked. It looks like I am going to have to play hardball again with them.

Basically we had a phone fail due to mech failure of the phone. The phones are hard to open, and as such require enough force that the user end's up breaking the phone. Also I have notice that this is not just limited to one phone. It’s more widespread then that, and I have seen this on at least 3 or 4 phones.

So I e-mail my rep and ask him if I can get that warranted cus it’s a failure of the phone, not due to the user of the phone. I get a reply back from my reps assistant saying that that phone number is "eligible for upgrade". What the fuck! I know that line is "eligible for upgrade", but I don’t want to. We got new phones for all of our lines except for 3 cus they had different contact dates. This does happen to be one of those 3 phones, but I put one of the new phones on that line due to other users not wanting to upgrade (cus they like there brick phones and the like), so I was able to put the new phones on the other users lines.

Also I should note that we ordered the phones on August 3, 2005. They come with a standard one year warranty which as I figure it, will expire tomorrow or sometime soon, but not yet. So since the phone in question that broke was one of the new phones from last year, I think they should warranty it.

Also in that e-mail I asked what we are to do once we leave the one year period. If I have to handle everything thru the insurance company, or if I can continue to warranty the phones up to the 2 year mark. I think they should do that with all of the fucking problems that we have had. I mean, I warranty around 2 to 4 phones a week! And this is not from user abuse!

So it looks like I am going to have to sit down this afternoon and write a nice e-mail letter to my rep and his assistant and CC my boss, and a few others in my organization. So ya, that is where I am at right now. What was a great day so far has just taken a shit dive. Thank you Verizon Wireless for probealy taking years off my life due to this shit.

As George Carlin would say "Fuck the Fucking Fuckers!", and that is how I feel right now!
Tags: keyword-110, keyword-167, keyword-18
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 0 comments